{"time":1645810306314,"blocks":[{"id":"ISIuczUyy1","type":"paragraph","data":{"text":"This article will walk through the most common Customer support situations you should encounter and how to handle them!","alignment":"left"}},{"id":"iX-80NUnyD","type":"paragraph","data":{"text":"Watch High Level Overview Video","alignment":"left"}},{"id":"ycp8DIaDkq","type":"header","data":{"text":"What is the Help Desk?","level":2}},{"id":"Jdr7N_DGDY","type":"paragraph","data":{"text":"Freedom By Number is implementing a help desk solution to enable us to provide timely, consistent, and positive customer support to our wonderful audience.","alignment":"left"}},{"id":"IIiQeTJRsw","type":"header","data":{"text":"Why use a Help Desk?","level":2}},{"id":"LNIwZuAhPS","type":"paragraph","data":{"text":"Our help desk software will enable us to serve at a higher level, including:","alignment":"left"}},{"id":"bDBIGusrA6","type":"list","data":{"style":"ordered","items":["Manage the incoming customer support issues from leads & customers from all our brands (start a mom blog, freedom by number, and unbeatable tech)","Improve our efficiency & consistency by providing instant answers and knowledgebase to support our students","Make it easier to collaborate between our team and create a unified view for all customer support."]}},{"id":"SqryAReKn7","type":"header","data":{"text":"Quick Video Tutorials:","level":2}},{"id":"PkKIXIS0Zb","type":"paragraph","data":{"text":"Responding to & Closing Tickets:","alignment":"left"}},{"id":"9LO1PJDLes","type":"paragraph","data":{"text":"Assigning Tickets","alignment":"left"}},{"id":"y0OahAWz2J","type":"paragraph","data":{"text":"Dealing with Non-Support Tickets (but not Newsletters)","alignment":"left"}},{"id":"QTf4rpSh6j","type":"paragraph","data":{"text":"Newsletters & Email Subscriptions (Unsubscribe!)","alignment":"left"}},{"id":"rM0PvUdCAz","type":"paragraph","data":{"text":"Company Outreach","alignment":"left"}},{"id":"mVan2wMZNa","type":"paragraph","data":{"text":"Thrivecart Learn - Giving One Time Access","alignment":"left"}},{"id":"eESi9KrZmg","type":"paragraph","data":{"text":"Bulk Editing / Deleting Tickets","alignment":"left"}},{"id":"WuRLp8ZSGY","type":"paragraph","data":{"text":"Delete Student Data","alignment":"left"}},{"id":"wfVoq5SkNk","type":"header","data":{"text":"Affiliate Bonus Instructions","level":2}},{"id":"K4ygj4z3fQ","type":"paragraph","data":{"text":"Kartra Affiliate Bonus Access |  Kartra Login Page | Username: borntogo | Password: QI4TUKO1Z7","alignment":"left"}},{"id":"hrn-lkxTmP","type":"paragraph","data":{"text":"Kartra Affiliate Support Process | Instant Reply Title for Rejecting Support: \"Kartra Support Rejected\"","alignment":"left"}},{"id":"-vj8B1ezEh","type":"header","data":{"text":"High Level Process for using Help Desk","level":2}},{"id":"X-WAiYw2_2","type":"paragraph","data":{"text":"Step 1:  Incoming Tickets","alignment":"left"}},{"id":"6IFFvazrIV","type":"paragraph","data":{"text":"Tickets can come in the form of:","alignment":"left"}},{"id":"RsrHDjuNaq","type":"list","data":{"style":"ordered","items":["Emails to any of our business addresses (support, suzi, john, friends@freedombynumber.com, affiliates, etc)","Live chat (if enabled)","Contact form submissions"]}},{"id":"UMUQdOFWn0","type":"paragraph","data":{"text":"All tickets will be listed as \"Unassigned\" originally (we will cover ticket status next).","alignment":"left"}},{"id":"REU8GAfWMH","type":"delimiter","data":{}},{"id":"EeTbM4EY-I","type":"paragraph","data":{"text":"Step 2: Ticket Resolution","alignment":"left"}}],"version":"2.22.2"}